Refund Policy

Effective: 2026-06-08

Version 2026-06-08

What this covers

This Refund Policy explains when and how you can get a refund on SupaBola. It covers the two things you can pay us real money for:

$BOLA top-ups — buying our in-app virtual currency.
Coach Bola Premium — the recurring subscription that unlocks premium analysis.

Read it together with our Terms of Service (see the Payment and Billing and $BOLA Virtual Currency sections). Where this policy and the Terms differ, the Terms govern.

$BOLA is a virtual good, not a deposit

SupaBola is not a bookmaker, casino, or gambling operator. $BOLA is a promotional virtual currency with no cash value. It cannot be withdrawn, cashed out, or exchanged for money. Buying $BOLA is buying a license to use a virtual good inside the app — not depositing money you can later withdraw.

The short version

Failed or duplicate charges are always refunded. If you were charged but did not receive your $BOLA, or were charged twice for the same purchase, we refund it — no discretion involved.
$BOLA top-ups are otherwise non-refundable, because the currency is delivered to your balance immediately on purchase. The exception is where consumer-protection law gives you a non-waivable right to a refund.
Coach Bola Premium can be cancelled any time. Cancelling stops the next renewal; it does not refund the period you are already in. Unused time is not generally refunded, but we may grant a refund at our discretion.
Your statutory rights always come first. Nothing here removes a refund right the law in your country gives you and that you cannot waive.

$BOLA top-up refunds

$BOLA is a one-time purchase of a virtual-good license. When a top-up succeeds, the $BOLA is credited to your balance immediately and is available to spend. Because the good is delivered instantly and consumed in-app, top-ups are non-refundable once the $BOLA is credited, except as set out below.

We will refund a top-up when:

You were charged but the $BOLA never arrived — check your transaction history first, as most top-ups appear within a few minutes.
You were charged more than once for the same top-up (duplicate / double-charge).
The charge was unauthorised.
The law requires it (see Statutory rights below).

We will not generally refund a top-up when:

You changed your mind after the $BOLA was credited.
You spent some or all of the $BOLA, then asked for it back.
You lost $BOLA in predictions or challenges — outcomes in the $BOLA economy are part of the game, not a service fault.
Your account was terminated for breaching the Terms (e.g. fraud, sybil farming, off-platform $BOLA trading).

Promotional and bonus $BOLA

Complimentary $BOLA — signup bonuses, referral rewards, achievement payouts, and the first-top-up bonus — is never refundable for cash, because you never paid cash for it. If you refund a paid top-up that triggered a bonus, the bonus $BOLA granted on the back of that top-up may be reversed together with the refund.

Coach Bola Premium subscriptions

Coach Bola Premium is billed in advance for each billing period (monthly or annual).

Cancelling stops the subscription from renewing. You keep access until the end of the period you have paid for, then it lapses. Cancel any time from Settings → Subscription.
Cancelling does not automatically refund the current period. By default we do not refund unused subscription time.
Discretionary refunds may be granted — for example if Premium features were materially unavailable for a sustained period, if you were charged after cancelling, or if you were billed for a renewal you clearly did not intend and had not used.
Annual plans, if refunded at our discretion, may be refunded pro-rata for the unused full months, less any annual discount already applied.
Free trials can be cancelled before they end with no charge. Once the first paid period begins, the rules above apply.

How to request a refund

Go to Help & Support → Contact, or email [email protected].
Include the payment reference from your Stripe receipt, the date, and the amount.
Tell us briefly what happened.

We aim to acknowledge within 1 business day and resolve within 5 business days; failed/duplicate-charge refunds are usually faster. Approved refunds go back to your original payment method via Stripe and typically appear on your statement within 5–10 business days, depending on your bank. We refund in the currency you were charged and are not responsible for foreign-exchange differences or card-issuer fees.

Your statutory consumer rights

This policy does not limit any refund or remedy you are entitled to under the mandatory consumer-protection law of your country, where that right cannot be waived by contract. In our launch markets that includes, without limitation:

Singapore — the Consumer Protection (Fair Trading) Act 2003 and the “lemon law” provisions of the Sale of Goods Act.
Indonesia — Law No. 8 of 1999 on Consumer Protection.
Malaysia — the Consumer Protection Act 1999 and the Electronic Commerce Act 2006.

Where a mandatory consumer right applies, it overrides the general non-refundable stance above.

Chargebacks

If you believe a charge is wrong, contact us first — we can almost always resolve it faster than your bank can. Filing a chargeback for a legitimate charge (for example, $BOLA you received and spent) may result in your account being suspended pending review and any disputed $BOLA being removed from your balance, in line with the Terms of Service. We will always provide transaction records to support a genuine dispute.

Contact

Refunds & billing: [email protected]

Contact form: /help/contact

Legal: [email protected]

SUPA

BOLA

AI FOOTBALL PREDICTIONS

The short version

Failed or duplicate charges are always refunded. If you were charged but did not receive your $BOLA, or were charged twice for the same purchase, we refund it — no discretion involved.

$BOLA top-ups are otherwise non-refundable, because the currency is delivered to your balance immediately on purchase. The exception is where consumer-protection law gives you a non-waivable right to a refund.

Coach Bola Premium can be cancelled any time. Cancelling stops the next renewal; it does not refund the period you are already in. Unused time is not generally refunded, but we may grant a refund at our discretion.

Your statutory rights always come first. Nothing here removes a refund right the law in your country gives you and that you cannot waive.